SERVPRO of Lodi - Satisfied Commercial Customer Review

8/6/2020 (Permalink)

I would go 10 Stars..... honestly!  About a month ago I called in to have them come out because we had a small over flow in our master bathroom.  My spouse and I cleaned it up and dried it ourselves but I wanted to make sure we got it good enough to prevent mold.  Perry came out and confirmed we did great work and there were zero concerns with potential mold.  I got an estimate for future carpet cleaning and knew this was my go to company for anything they do.

..... well ..... the past Saturday I came home and opened our garage door to water dripping from the bottom of it and flowing from our laundry room door.  My spouse was home and our water out hose disconnected from the washer and went everywhere.  I was so mind blown I didn't even know where to start so I went straight to our breaker box and killed everything while my mind kept racing.  Honestly, I couldn't remember the name of the company that came last month but I remembered Perry so I searched yelp again looking for the highest ranked business in the area and called.  When the call was answered they asked how they can help and I literally asked " do you have a Perry with this company "?  She said yes but he is unavailable at the moment can we get the next available tech to help?  I said yes please as long as I know I'm with the right company I need someone out here as soon as possible...

About 15-20 minutes went by which allowed me to remove both the washer and dryer out.  I also cleared all the furniture away from the walls in two rooms and cleared out their closets.  Tom showed up, tested the radius of the water in the carpet, and got to work.  He was there for about 6 hours, came back after another job to provide a box to run everything so it wouldn't blow my breaker, and came back for inspection the next day.  After 2 days of following his instructions our home is finally back to where it needs to be.  I'm currently waiting for a phone call from Perry to wrap things up and schedule the full carpet cleaning.  

If you need work done please contact this company first.  Do it right... water damage can cause so much damage if it's not corrected the right way the first time.  We have two young children and the last thing we would want is potential for mold.  Our youngest who is almost 2 was calling Tom uncle before he left the first night and every time he came back.  She's is pretty good judge of "energy" so for Tom he got 5 stars from her as well.  Tom if you get to see this thank you for your work.  I'm glad you took me up on the Gatorade offers and enjoyed the music I was playing for you.

Insurance Agent - Mike Foxx

If water damage, from the smallest overflow from a toilet to full house flood from a pipe burst, threatens your home or office call us at (209) 368-6119.  We are here to help and care for not only your home or office, but for you as an individual.  We are a family owned business and know that each job is not simply a job, but is someone allowing us to come into their lives during a very stressful event.  Our ultimate goal is to help make it a little less stressful on you.